Shipping Policy

Key Shipping Details:

• Order Cut-Off Time: 14:00 EST
• Order Handling Time: 1-3 business days (Monday to Friday)
• Shipping Time: 4-6 business days (Monday to Friday)
• Shipping Cost: Free shipping on all orders within the United States, the United Kingdom, Ireland, France.

At Santelio, we're committed to getting your picks to you as quickly and smoothly as possible. Here's everything you need to know about our shipping process:

Order Cut-Off Time

Place your order before 14:00 EST, and we'll start processing it the same day. Orders placed after this time will be handled on the next business day.

Handling Time

Once your order is placed, we carefully prepare it for shipping within 1-3 business days (Monday to Friday).

Shipping Time

After processing, your order will reach you in approximately 4-6 business days (Monday to Friday).

Shipping Cost and Delivery

We offer free shipping on all orders. We deliver within the United States, the United Kingdom, Ireland, France.

Order Delays

In rare cases, delays may occur due to unforeseen circumstances like high order volumes or courier issues. If your order is delayed, we'll keep you updated every step of the way. Feel free to reach out to us at info@santelio.com with any concerns.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, contact us immediately at info@santelio.com. Please include your order details and a photo of the issue, and we'll resolve it promptly.

Order Cancellations

If you wish to cancel your order, contact us as soon as possible at info@santelio.com. Please note that we cannot guarantee cancellations once the order has been processed.

For any questions or assistance, our team is here to help!